Return, Refund & Exchange Policy

Last Updated: July 2026 | terKQuois loVe

Thank you for choosing terKQuois loVe.

All Sales Are Final

Much like fresh food, for health, hygiene, safety, and intellectual property reasons, we cannot accept returns, refunds, or exchanges once a product has been opened, used, accessed, or reserved.

We encourage you to review ingredients, product details, and service descriptions carefully before purchasing. If you are unsure which offering is right for you, please contact us before you buy.

1. Physical Products — Beard, Hair & Scalp Care

This includes all topical products, kits, and bundles.

Due to the personal care nature of these products, we do not offer refunds, returns, or exchanges based on change of mind, scent preference, texture preference, or lack of immediate results.

We do not accept returns once a product seal is broken or the product has been used.

2. Digital Products — DIY Care Guides, EduHUB, Webinar Replays & Quizzes

This includes DIY Care Guides, assessments, digital trackers, and all content inside EduHUB.

Once purchased, accessed, downloaded, or viewed, digital products are non-refundable, non-returnable, and non-exchangeable.

They cannot be returned like a book that has already been read.

3. Services — Assessments & Consultations

This includes wellness assessments and 1:1 consultations.

Each service involves reserved time, intake, and personalized education that cannot be transferred.

Services are non-refundable, non-transferable, and non-exchangeable.

If you cannot attend, your session is forfeited.

To reschedule, please contact us at least 48 hours in advance and we will do our best to accommodate you one time as a courtesy.

4. Bundles

Bundles are treated as a single offering.

If any part has been accessed, opened, or used, the entire bundle is considered used.

5. Damaged, Defective, or Incorrect Shipment

If your product arrives damaged or you received the wrong item, contact us within 48 hours of delivery with your order number and photos of the damage and packaging.

If confirmed, we will replace it with the same item at no cost.

We do not issue refunds for damaged shipments, only replacements.

Questions Before You Purchase?

Please reach out via our contact form at www.terKQuois.loVe before purchasing.

By completing a purchase on terKQuois.loVe, you acknowledge and agree to this policy.